Adverse Media
Search Reported Crimes on News and Media
Proactively safeguard your business by scanning news sources and search engines for mentions of high-risk guest behaviors.
Comprehensive Media Scanning
Monitor reputable news outlets and search engines for mentions of criminal activity and other high-risk behaviors linked to potential guests.
Diverse Risk Categories
Identify individuals mentioned in connection with criminal activity, harassment, squatting, police altercations, and financial crimes.
Proactive Risk Management
Stay ahead of potential threats by identifying high-risk individuals before they impact your business and reputation.
Proactively Safeguarding Your Business from High-Risk Guests
In the fast-paced world of hospitality, staying informed about potential risks associated with guests is crucial. Autohost’s Adverse Media feature provides a proactive approach to identifying individuals who may pose a threat to your business.
By scanning news sources and search engines for mentions of criminal activity and other high-risk behaviors, Adverse Media helps you make informed decisions to protect your operations, staff, and other guests.
This powerful tool goes beyond basic verification by actively monitoring for mentions of criminal activities, harassment, squatting, police altercations, and financial crimes, giving you comprehensive risk insights.
How Adverse Media Works
Guest Information Collection: When a guest completes the Guest Portal, Adverse Media collects key information including name, date of birth, and location details.
Media Scanning: The system scans reputable news outlets and search engines for any mentions of the guest in connection with high-risk behaviors.
Risk Assessment: Results are analyzed and categorized by risk type, with findings displayed in the guest’s reservation details.
Business Rule Integration: Adverse Media results can trigger customized Business Rules to flag reservations for review based on your specific risk tolerance.
Setting Up Adverse Media for Your Business
Getting started with Adverse Media is simple:
Enable the Feature: Navigate to “Guest Portal” → “Add Ons” and turn on the “Adverse Media” feature.
Configure Business Rules: Set up tailored rules under “Screening Assistant” → “Business Rules” to flag reservations based on specific Adverse Media risk categories.
Review Results: Adverse Media results appear in the guest’s reservation details, allowing your team to make informed decisions.
Best Practice: We recommend setting Business Rules to flag reservations for review rather than automatic decline, allowing your team to thoroughly assess results and avoid potential discrimination concerns.
Easily integrate your tech stack with Autohost
Use Autohost to integrate the services you need via Web SDK, RESTful API, or our Hosted Verification Page. Alternatively, you can onboard users via a QR code or a link to the verification form without integrating Autohost at all. Don't worry about interruptions with 99.996% uptime.
Frequently Asked Questions
1 When does Adverse Media run?
Adverse Media searches are executed by the Screening Assistant only when: 1) Adverse Media is enabled globally (and not disabled on a listing or reservation-level), and 2) Guest Portal was marked as completed on the reservation.
2 What information is used for Adverse Media searches?
Searches use the guest's first name, middle name (optional), last name, year of birth, and location (city, state, country). This information is retrieved from various sources including ID Verification, Criminal Background Check, Credit History Check, Guest Portal, and Reservation Details.
3 Does Adverse Media look for political affiliations?
No, Adverse Media does not look for political affiliations. It specifically searches for adverse mentions relating to crime, harassment, discrimination, and other high-risk behaviors that could impact your business.
4 How does Adverse Media differ from Social Verification?
While Social Verification confirms the existence of contact information on social platforms, Adverse Media actively monitors news sources and search engines for mentions of criminal activities and high-risk behaviors. They serve different but complementary security purposes.
5 Should I automatically decline guests with Adverse Media results?
We strongly advise against setting automatic declines based on Adverse Media results. Instead, flag these reservations for review to allow your team to thoroughly assess the information, verify accuracy, and make informed decisions that comply with OTA rules and avoid potential discrimination concerns.
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24/7
continuous media monitoring
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95%
increase in risk awareness
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70%
reduction in property incidents
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