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Hoste: Streamlined Implementation for Enhanced Guest Screening and Risk Reduction.

Case Study with Kilian. 20 June, 2024
The article in a few sentences TDLR;

The Challenge

Hoste struggled with an inefficient, manual guest screening process that was hard to scale and increased the risk of fraud and property damage. This inefficiency hindered their ability to build trust with property owners and expand their portfolio.

Implementation

Implementing Autohost into Hoste’s operations allowed for the automation of the guest screening process, significantly reducing the manual workload on employees and enabling the company to focus on growth and scalability.

Key Outcomes of Partnering with Autohost

Autohost prevents bad bookings, saving Hoste an estimated $12,000 monthly by avoiding damages and fraudulent reservations.
The partnership not only mitigated financial risks and saved revenue but also facilitated significant portfolio growth by building trust with property owners and communities.

Takeaway’s from Hoste’s experience

Hoste appreciated Autohost’s automated screening process because of its efficiency and robust risk mitigation tools that protected against fraud and chargebacks. Autohost’s ability to instill confidence in property owners and communities, while streamlining guest screening were some of the key highlights during this experience

“Autohost revolutionized how we approach guest screening, turning what was once a cumbersome process into a streamlined, confidence-inspiring operation. It’s not just about efficiency; it’s about transforming challenges into opportunities for growth.”

       – Kilian, Hoste

Intoduction

Hoste, a leading property management company operating out of Arizona and Colorado, faced challenges with guest screening and verification that threatened their growth and operational efficiency. The manual and subjective nature of their previous process was not only time-consuming but also posed risks of fraud, chargebacks, and property damage.

The Challenge

  • Inefficient, manual guest screening processes that were difficult to scale.
  • Increased risk of fraud, chargebacks, and property damage due to inadequate screening.
  • Difficulty in convincing property owners to trust their assets with Hoste due to the lack of a systematic screening process.

The Solution

Hoste adopted Autohost’s automated guest screening solution, which provided an objective, efficient, and scalable way to screen guests. This technology not only streamlined operations but also served as a powerful tool in discussions with property owners, demonstrating Hoste’s commitment to security and operational excellence.
“With Autohost, we’re not just mitigating risks; we’re setting a new standard in hospitality management. It’s about providing peace of mind, not only to us as managers but also to property owners and the communities we serve.”

       – Kilian, Hoste

The Result

  • Operational Efficiency and Cost Savings: Prior to Autohost, Hoste’s manual guest screening process was labor-intensive, requiring significant employee time across multiple platforms. With Autohost, the need for manual checks decreased, suggesting that without Autohost, Hoste might have needed to hire additional staff or overload existing employees with more work. Considering an additional employee could cost between $35,000 to $45,000 in salary alone (not including management, healthcare, insurance, training, sick days, and vacation), Autohost’s solution presented substantial cost savings.
  • Risk Mitigation and Financial Impact: Hoste’s representative highlighted the financial impact of fraudulent bookings and chargebacks, which are common issues in the property management industry. Although specific numbers were not provided, the representative indicated that dealing with fraudulent charges was a significant concern, with both direct financial losses and indirect costs such as employee time and missed bookings. Autohost’s screening has been crucial in reducing these incidents, thus preventing potential thousands of dollars in losses annually.
  • Increased Property Listings and Growth: By using Autohost as a sales tool to build confidence among property owners, Hoste has been able to grow its portfolio. The detailed and systematic screening process reassures property owners about the safety and integrity of their investments, making Hoste a preferred choice. While specific numbers were not provided in the transcript, the implication is clear: the trust built through Autohost’s system has been instrumental in Hoste’s ability to acquire new properties and expand its market presence.
  • Community Trust and Compliance Benefits: The conversation also touched on the importance of community trust and compliance, particularly in neighborhoods with strict vacation rental regulations. Autohost’s guest screening process not only ensures compliance with local laws but also builds goodwill with neighbors, which is invaluable for maintaining a harmonious community and potentially avoiding costly legal disputes.
  • Quantifiable Guest Screening Efficiency: Hoste’s representative estimated that approximately 80% of bookings go through Autohost’s screening process without needing manual intervention. Given that Hoste manages around 900 reservations a month, this translates to around 720 reservations processed efficiently each month, significantly reducing the workload on the guest communications team and allowing them to focus on enhancing guest experiences and other high-value tasks.

Sales and Growth Impact

By utilizing Autohost as a key component in their sales strategy, Hoste was able to address property owners’ concerns about guest screening directly. The ability to articulate a clear, systematic approach to potential risks significantly enhanced trust in Hoste’s services.

This trust, in turn, facilitated the acquisition of new properties and helped to grow Hoste’s portfolio more rapidly. Moreover, the community’s confidence in Hoste’s commitment to safety and reliability bolstered the company’s reputation, contributing to a positive cycle of growth and customer satisfaction.

Conclusion

The partnership with Autohost has been transformative for Hoste, not only in terms of operational efficiency but also as a catalyst for growth. Autohost’s advanced guest screening solution has enabled Hoste to reassure property owners and communities, streamline operations, and scale their business effectively.

Hoste’s story is a testament to the power of innovative technology in solving complex industry challenges and driving business success.

“The scalability and precision of Autohost’s screening process have been game- changers for us. It allows us to focus on what we do best—delivering exceptional guest experiences while growing our portfolio confidently.”

       – Kilian, Hoste

Let Us Show You How It Works

Autohost offers AI-powered screening tools that protect against bad guests and financial losses, all while streamlining your operations.
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Know Your Guest. Autohost is a guest-screening and automation platform for fast-growing hospitality companies.

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