Author: Autohost

There is nothing more important than efficiency when it comes to short-term rentals. Property managers are finding themselves juggling multiple tasks—guest communications, cleaning schedules, maintenance requests, and bookings—all while trying to provide the best experience possible.

But as the industry continues to grow, so do the expectations.

More  guests want the seamless experience they’re used to from hotels. Luckily, property managers can use automation to streamline operations and meet those expectations.

Automation can minimize manual tasks, reduce human error, and create smoother experiences for both hosts and guests. Let’s dive into the key areas where hotel-level automation is making waves and transforming how short-term rental businesses operate.

Simplifying Guest Screening and Booking Management

Managing multiple properties means keeping track of a high volume of bookings, inquiries, and guest profiles. But not all guests are created equal. One of the biggest concerns for property managers is ensuring that guests are trustworthy, which is where guest screening comes into play. However, manually screening every potential guest can be incredibly time-consuming, especially for larger operations.

Automation tools, like Autohost, integrate directly with booking platforms to automatically screen guests based on customizable risk factors. These factors might include past reviews, ID verification, or booking patterns that raise red flags. Instead of sorting through every reservation manually, property managers get an instant risk score for each guest, helping them decide whether to accept or flag a booking for further review. This type of automation saves time, reduces risks, and improves overall security without the need for constant oversight. At the same time, booking management automation ensures that reservation changes, calendar updates, and even payments are handled without needing manual intervention. This reduces double-booking issues, communication delays, and the headache of tracking payments or refunds.

Contactless Check-Ins and Digital Key Systems

The hospitality industry is evolving toward a self-service model, where guests expect the freedom to check in and out without needing to interact with anyone. Hotels have embraced keyless entry, allowing guests to access their rooms via mobile apps, and short-term rental hosts are following suit.

For example, hotel guests would use 80% of hotel apps to check out and receive information about their stay.

Contactless check-ins are becoming a standard feature, especially in a post-pandemic world. Using smart locks and automated entry systems, guests receive their access codes via email or text, which are automatically updated in sync with their booking details. Once their stay ends, those codes expire, making the process seamless and secure.

These digital key systems not only reduce the need for physical keys (and the potential for losing them) but also free up hosts and property managers from having to meet guests in person or hire someone to do so. It’s a win-win: guests get flexibility, and managers save time and resources.

Optimizing Cleaning and Maintenance with Automation

Keeping properties clean and well-maintained is a constant challenge, especially when there’s high turnover between guests. Automating cleaning and maintenance schedules is becoming a key part of property management.

Property managers can now integrate their booking platforms with cleaning and maintenance systems. When a guest checks out, the system automatically notifies the cleaning team, schedules a cleaning, and updates the system once the task is complete. If maintenance issues are reported, the system can log the request, assign it to the appropriate team, and notify the manager when it’s been handled.

This reduces the need for constant manual oversight and ensures that nothing slips through the cracks. Cleaners and maintenance staff work more efficiently, knowing exactly when their tasks need to be completed. Some platforms even use AI to predict when certain appliances or systems are likely to fail based on usage patterns, enabling property managers to address potential issues before they become emergencies.

Personalized Guest Experiences Through Automation

One of the biggest advantages hotels have over short-term rentals is their ability to offer personalized experiences. However, automation is closing that gap. Airbnb hosts can now use automation tools to customize the guest experience in ways that were previously only possible for large hotel chains.

For instance, smart home systems can be used to adjust the temperature, lighting, and even entertainment options based on guest preferences. Some automation tools can track past guest interactions, noting special requests or preferences (like a favorite welcome snack or preferred check-out time), and then tailor the next stay to those preferences. This level of personalization

creates a more memorable experience for guests, increasing the likelihood of repeat bookings and positive reviews.

Also, automated messaging systems allow property managers to maintain consistent and timely communication with guests without needing to be constantly online. Guests receive automatic updates about their stay, reminders about check-in procedures, and even post-stay thank-you messages. This keeps communication efficient and professional while still feeling personal.

Revenue Management and Dynamic Pricing

Revenue management is another area where automation is making a significant impact. The short-term rental market is highly dynamic, with prices fluctuating based on demand, seasonality, and local events. Manually adjusting prices can be overwhelming, especially for property managers with multiple listings.

Automated pricing tools analyze market trends, competitor pricing, and occupancy rates to suggest or automatically adjust rental prices. This ensures that property managers are maximizing their revenue by charging the right price at the right time. These systems can also offer discounts for last-minute bookings or adjust minimum stay requirements during low-demand periods, further optimizing occupancy.

Advanced platforms even allow for multiple pricing strategies, depending on a property manager’s goals—whether that’s maximizing revenue per night, ensuring a high occupancy rate, or balancing both. These systems take much of the guesswork out of pricing, allowing hosts to focus on other aspects of their business.

Managing Multiple Listings from One Dashboard

As property managers scale their businesses, keeping track of multiple listings across different platforms can become a logistical nightmare. Automation tools are stepping in to provide centralized dashboards where hosts can manage all their listings from one place.

These dashboards aggregate data from Airbnb, Vrbo, Booking.com, and other platforms, allowing managers to see all bookings, guest communications, and financials in one location. From here, property managers can quickly respond to inquiries, adjust pricing, and block out dates, or perform any other necessary tasks. This not only saves time but also reduces the risk of errors when managing multiple properties.

Data-Driven Decision Making

One of the lesser-discussed but incredibly valuable benefits of automation is the ability to collect and analyze data. Airbnb hosts using automation tools have access to a wealth of data—guest behaviors, booking patterns, seasonal trends, and more.

By analyzing this data, property managers can make informed decisions about everything from pricing and marketing to property upgrades and amenities. For example, if data shows that certain properties perform better with specific amenities (like fast Wi-Fi or a hot tub), managers can prioritize those features for future investments.

Also, understanding peak booking times or cancellation rates can help managers adjust their strategies to increase occupancy and revenue.

Automation for Compliance and Security

Compliance and security are top concerns for Airbnb hosts, especially as cities continue to introduce new regulations around short-term rentals. Automated tools help property managers stay compliant by keeping track of local laws, tax requirements, and  zoning restrictions. Some systems can even automatically submit necessary documents or file taxes on behalf of the host.

Additionally, security systems are becoming smarter.  Automated surveillance and monitoring tools can alert hosts if there’s unexpected activity at a property, helping prevent issues like unauthorized parties or trespassing. Coupled with guest screening, these tools create a safer environment for both hosts and guests.

Embrace Automation Tools To Enhance Efficiency

Hotel-level automation is no longer just for large hotel chains. With the rise of powerful automation tools, Airbnb hosts and property managers can now streamline their operations, reduce manual tasks, and provide a hotel-like experience for their guests. From  guest screening and contactless check-ins to cleaning schedules and dynamic pricing, automation is making short-term rental management more efficient, secure, and profitable.

As technology continues to change, we can only expect automation to play an even bigger role in the future of Airbnb. Property managers who embrace these tools will not only save time and reduce stress but also set themselves apart in an increasingly competitive market.

For Airbnb hosts, balancing guest satisfaction with efficient property management can be a tricky dance. One tool that can make that balancing act a whole lot easier is automated check-in.

If you’ve been managing properties for a while, you know the pain points: guests arriving late, coordination struggles, or those mid-vacation calls asking for the Wi-Fi password. These are distractions, no doubt about it. What if you could take some of the chaos out of the process, both for you and your guests? Enter automated check-in.

What Exactly Is Automated Check-In?

Automated check-in allows guests to arrive, access the property, and settle in without the need for face-to-face interaction with the host. A new study says that nearly 80% of travelers are open to staying at a hotel with an automated front desk or self-service kiosk, and more than 40% prefer to check in online, via an app, or using a digital kiosk.

Using keyless entry systems, smart locks, and other digital tools, hosts can securely provide access to the property remotely, removing the need for physical key handovers.

Now, let’s be clear: it’s not just about ease. It’s also about ensuring you provide the seamless, tech-enabled experience today’s traveler has come to expect. Nobody wants to be left standing outside in the cold, waiting for a key handoff, or struggling with a lockbox.

Time Is Money — Here’s How You Save Both

Picture this: It’s Friday night. You’re out to dinner with friends, and your phone buzzes with a notification from a guest. They’ve arrived but are struggling to figure out how to get in. You have to leave your meal, jump on a call, and troubleshoot. The frustration builds—not just for your guests but for you. Automated check-in takes these interruptions off the table. Your time becomes yours again.

From a cost-saving perspective, think about how many hours you’ve spent coordinating key handoffs, dealing with lost keys, or hiring someone to meet guests when you can’t. By implementing smart check-in systems, these problems vanish. You can even manage several properties at once, without needing to be present for each arrival.

Guests Love Convenience

Modern travelers are used to doing everything online: booking flights, ordering food, and, yes, getting into their Airbnb. They don’t want to wait around for someone to hand them a key. Automated check-ins let your guests go straight from their Uber to the door, access their accommodations, and start their trip right away.

But it’s not just about speed—guests appreciate flexibility. Flights get delayed, traffic is unpredictable, and sometimes people just want to grab a bite to eat before heading to the property. An automated check-in lets them do all this without stressing over a strict arrival window or missing a narrow check-in slot.

Reducing Risks With Smart Lock Systems

Let’s not ignore the security angle. Old-school locks and physical key exchanges pose risks. Keys can be lost or copied, and lockboxes are sometimes targets for theft. Smart lock systems, however, provide an added layer of protection. You control access remotely, change the entry code with each guest, and receive notifications when someone unlocks the door. This not only keeps your property secure but also gives you a real-time log of who’s coming and going.

For property managers dealing with multiple properties or those operating in high-traffic areas, these security enhancements are a game-changer (just not literally!). You can reduce the potential for unauthorized access and keep better track of activity across properties. This is peace of mind that’s hard to put a price on.

Integrating with Property Management Software

Automation doesn’t stop with check-in. Many smart lock systems integrate with broader property management software, offering an all-in-one solution. This means that once a booking is confirmed, the system can automatically send check-in instructions, update access codes, and even set the thermostat to a comfortable temperature for the guest’s arrival.

Let’s say you’re using a platform like Autohost, which handles guest screening and risk assessment. Pairing it with an automated check-in system creates a seamless flow. When a guest is cleared for check-in, they’re immediately sent the information they need to access the property, without you needing to lift a finger. Everything just happens in the background, allowing you to focus on other parts of your business.

Scaling Up Without Breaking a Sweat

Managing one Airbnb property can be challenging enough, but what happens when you scale up to five, ten, or even more? Automated check-in can be the key to growth without losing your sanity. It allows you to streamline operations across all properties, giving each guest a smooth, hassle-free experience without spreading yourself too thin.

With a few simple tools, you can handle dozens of guests arriving at different properties in different cities—all without leaving your office (or even your couch). If you’re looking to grow your business, this kind of efficiency is crucial.

Taking Guest Screening To the Next Level

Here’s another thing to consider: guest screening. By pairing automated check-in with a tool like Autohost, you can take your property’s security to new heights. Autohost screens guests in the background, analyzing their reservation details and potential risks. Once they’re cleared, the check-in process flows automatically, ensuring that only legitimate guests are granted access. This not only protects your property but also filters out high-risk reservations before they become an issue.

Enhancing Guest Communication

One of the concerns some hosts have with automated check-in is losing the personal touch. They feel like skipping the in-person greeting could create a disconnect with the guest. However, this doesn’t have to be the case. You can still maintain great communication with your guests through well-timed messages and thoughtful touches.

With automated messaging systems, you can send personalized welcome messages just before check-in, share useful information about the property, or provide local tips without actually being there in person. Guests can feel cared for, even if their check-in experience is entirely digital. You’ve freed up your time without sacrificing the personal touch that makes staying at your property memorable.

Handling Unexpected Situations

Let’s talk about another scenario: the last-minute guest who’s lost their phone and can’t access the check-in instructions. Or a power outage renders your smart lock inoperable. Automated systems are smart, but no system is perfect, and it’s important to have a backup plan. Hosts who use automated check-in should always have contingency options in place, such as a secondary lockbox or a 24/7 helpline for tech support.

By anticipating these hiccups, you can prevent a minor inconvenience from spiraling into a major issue for your guests. Be prepared for the unexpected, and your automated check-in system will continue to run smoothly.

Staying Ahead in a Competitive Market

The short-term rental market is fiercely competitive. Guests are looking for the best experience, and hosts need to constantly stay on top of their game to stand out. Automated check-in can set you apart from the competition, offering a slick, modern experience that today’s tech-savvy travelers expect.

Hosts who embrace automation and smart technology are not only providing convenience but also positioning themselves as professional, forward-thinking, and guest-focused. If you’re looking to stand out in a sea of listings, automated check-in is an easy way to do it.

Final Thoughts

Automated check-in is not just about cutting out manual work; it’s about elevating the guest experience while making life easier for you as a host. It offers convenience, security, and scaleability. It integrates seamlessly with other property management tools and allows you to stay on top of multiple properties without being chained to each one.

If you’re serious about growing your short-term rental business and providing the kind of guest experience that results in glowing reviews, automated check-in is a must-have tool in your arsenal.

Nonpayment of rent is a top concern for landlords, especially when the bulk of Americans can’t afford to pay rent. And factors like job loss, high costs due to inflation, and more are some valid reasons for rent arrears.

However, another vital issue is the tenant’s criminal background, which helps landlords assess a tenant’s risks. Because some states or counties want to  limit criminal background checks by property managers, implementing them properly is key.

Here are some practical ways to do it right to protect your property and the surrounding community without violating privacy or legal standards.

Use a Reliable Screening Platform

The first step is choosing the right tool. Many property managers rely on third-party screening platforms that automate the background check process. Choose a platform that provides accurate data and complies with local and federal laws.

Platforms like Autohost offer automation that screens potential tenants while keeping everything above board, saving time and minimizing human error.

Instead of just plugging in a tenant’s name and social security number into a database, Autohost aggregates information from various sources and presents it in a clear, actionable way. This means you can quickly determine if an applicant has a criminal record that could pose a risk to your property.

So opt for platforms that handle compliance with the Fair Housing Act (FHA) and Fair Credit Reporting Act (FCRA) as well to protect yourself from legal liabilities.

Customize Your Screening Criteria

One-size-fits-all screening doesn’t work when it comes to tenant background checks. What might be considered a dealbreaker for one property manager may be acceptable for another. This depends on the nature of the property, local laws, and the potential for rehabilitation in an applicant’s history.

For example, a felony related to violence or property damage might be a valid reason for rejecting an applicant. But what about older misdemeanors or charges unrelated to property safety? If you’re not tailoring your screening process, you may leave yourself open to both legal trouble and poor tenant experiences.

When customizing your criteria, ask these questions:

• Does this offense directly affect the safety of other tenants or property?
• How long ago did the offense occur?
• Has the applicant shown signs of rehabilitation?
• How does this offense align with state and local laws regarding tenant screening?

Be sure to balance tenant safety with fairness, ensuring you’re not unnecessarily turning away potential renters who don’t pose a real threat.

Understand Local and State Laws

Federal regulations like the FCRA lay out broad rules, but local laws often impose additional restrictions. For example, some cities have “ban-the-box” laws that prohibit asking about criminal history on rental applications. In other areas, property managers may only be allowed to consider convictions, not arrests. Ignorance of these laws can lead to lawsuits, fines, and reputational damage.

Keep in mind that legal guidance is often necessary to navigate these varied regulations. Whether it’s understanding when you can legally perform a background check or knowing how to handle sensitive information, legal expertise should inform your approach. Make it a habit to review your process regularly, as laws and regulations are prone to change.

Maintain Consistency

Consistency in how you apply background checks is critical. Without it, you open yourself up to accusations of discrimination. Make sure that every potential tenant undergoes the same process and that the criteria for denying a tenant based on criminal history are applied uniformly across all applicants.

A common issue for property managers is being too lenient with some tenants while being overly strict with others. You don’t want to make decisions based on gut feelings or first impressions; this is where having clear criteria on background checks comes into play again. Once your criteria are set, apply them consistently, regardless of any personal connection to the applicant or other influencing factors.

This doesn’t mean you shouldn’t give applicants a chance to explain themselves. In fact, many property managers have found success in offering an opportunity for applicants to provide context for their criminal history.

However, the decision-making process should be the same for everyone. Keep written records of each applicant’s background check results and the reasons for approval or denial, ensuring transparency and accountability.

Timing Is Everything

It’s tempting to run a background check as soon as possible, but this can be counterproductive in some cases. If you conduct the background check too early, you risk rejecting a tenant before even considering their other qualifications. This can lead to discriminatory practices.

Also, if you wait too long, you could waste time on an applicant who would never pass your background screening.

The ideal time to run a background check is after initial screening steps—such as income verification and credit check—but before the lease is signed. This ensures you only run checks on applicants who can qualify, minimizing unnecessary expense and effort.

Evaluate Criminal Records Fairly

All criminal records aren’t created equal. As a property manager, you need to be discerning about what types of criminal activity are disqualifying. For example, a non-violent drug offense from 10 years ago might not be a reason to deny an applicant today, especially if the individual has since reformed and has no recent offenses.

That said, there are certain offenses that you may consider disqualifying no matter how much time has passed, such as:

• Violent crimes (assault, battery, domestic violence)
• Sexual offenses
• Crimes related to property damage or theft
• Fraud or financial crimes that could indicate a risk to other tenants

Again, your local laws may dictate how you handle various types of offenses, so ensure that your criteria align with legal requirements. Assess the severity and recency of an offense and consider whether the applicant has taken steps to rehabilitate.

Giving weight to these factors allows you to make fairer, more informed decisions.

Communicate Clearly With Applicants

When denying an applicant based on criminal background, you need to be transparent. Under the FCRA, applicants are entitled to a copy of their background check and the chance to dispute any inaccuracies. Provide clear reasons for the denial, outlining how their criminal history doesn’t meet your rental criteria.

This process doesn’t just protect you legally—it also demonstrates fairness and professionalism. Applicants who understand why they were denied are less likely to accuse you of discrimination or unfair practices. Also, clear communication reinforces trust with applicants even when the outcome isn’t what they hoped for.

Handle Background Check Data Securely

Security is often overlooked in the background check process. Criminal background checks involve sensitive information that needs to be handled carefully. Once you have an applicant’s data, it’s your responsibility to store it securely and ensure it’s only accessed by authorized personnel. Failure to do so could result in legal consequences and a loss of trust among applicants and tenants.

Be sure that you’re using encryption, secure storage systems, and proper protocols for disposing of this data once it’s no longer needed. Remember that this sensitive information is not just about avoiding identity theft—it’s about respecting the privacy of every applicant.

Final Thoughts

Handling criminal background checks for apartment rentals requires more than just running a report and making snap judgments. It’s about implementing a thoughtful, legally compliant process that ensures safety without unfairly penalizing applicants for their past.

By using the right tools, staying consistent, and customizing your screening criteria, property managers can protect their properties while maintaining fair and professional relationships with tenants.

As a short-term rental property manager, you’re probably juggling multiple tasks daily. From guest communications and maintenance requests to occupancy management, it can feel like you’re always putting out fires. But one area that deserves special attention is where you list your properties.

While most managers know the big names,  diversifying your listings can be a game-changer in boosting visibility and profitability. The more platforms you’re on, the wider your reach, and the more chances you have to fill those booking gaps.

Let’s explore five essential rental platforms that can make all the difference for a busy property manager.

1. Airbnb: Still the Powerhouse

It’s impossible to talk about short-term rental platforms without mentioning Airbnb. Though it’s not the only player anymore, its sheer size and global reach make it a must-have for any property manager. With over 6 million active listings worldwide, Airbnb brings massive exposure, but it’s not just the numbers.

What makes Airbnb stand out is its user-friendly interface, both for guests and hosts. The reservation system is straightforward, with built-in tools for price adjustments, availability, and guest screening. Airbnb also introduced features like “Enhanced Cleaning Protocols,” which became a key selling point post-pandemic. By promoting cleanliness and safety, you’re not just meeting guest expectations; you’re potentially avoiding bad reviews, too.

However, the high competition on Airbnb means you need to  get smart with your listing.

Optimizing your title, description, and photos, along with using Airbnb’s pricing tool to track market trends, can keep your property attractive. While this platform takes a notable service fee, the payoff in terms of visibility makes it a solid anchor for your short-term rental strategy.

2. Vrbo: Targeting Families and Longer Stays

Where Airbnb caters to just about anyone,  Vrbo (Vacation Rentals by Owner) skews slightly toward families and those looking for longer stays. If your properties include multi-bedroom homes or larger spaces, Vrbo can be an ideal match. One major difference with Vrbo is that it doesn’t allow listings of single-room rentals. Entire homes are the focus, which gives it a slightly different market position compared to Airbnb.

Another standout feature is Vrbo’s integration with property management systems. For busy property managers handling multiple units, this syncing capability allows you to manage bookings across several platforms without double-booking nightmares.

While Vrbo is a well-known brand, it’s worth noting that its reach isn’t as global as Airbnb’s. Vrbo is primarily focused on North American markets, so if you manage properties in Europe or Asia, it might not yield the same booking volume. That said, it still draws a loyal user base and tends to attract higher-value bookings, as people often stay longer or spend more on premium homes.

3. Booking.com: The Hotel Alternative

Booking.com started as a platform for hotels, but over time, it has pivoted to include short-term rentals, apartments, and vacation homes. What sets Booking.com apart is its strong position in the European market. If your properties are in popular tourist destinations outside North America, you’ll likely find more traction here than with Vrbo or Airbnb.

One thing that might surprise newer hosts is that Booking.com offers no guest screening—anyone can book instantly. This can be both a blessing and a curse. On one hand, you get immediate bookings, which reduces vacancy times. On the other hand, it could increase the risk of problem guests.

To manage this, many property managers implement their own screening tools, like Autohost, to add an extra layer of security. Having an automated system in place helps reduce risk and ensures that you’re bringing in the right kind of guests, even without Booking.com’s screening support.

Another advantage is that Booking.com lists your property under its search filters for “hotels,” putting you in front of millions of potential travelers who traditionally stay in hotels but are now exploring alternatives. This positioning can help you reach an entirely new audience, especially those looking for longer stays but still browsing through hotel options.

4. Tripadvisor Rentals: Ideal for International Travelers

Tripadvisor might not be the first platform you think of for short-term rentals, but it’s rentals section is a hidden gem, especially if your properties cater to international travelers. What’s unique about Tripadvisor Rentals is its integration with the broader Tripadvisor ecosystem—millions of travelers use the site not just for accommodations but for planning entire trips, including activities, restaurants, and tours.

For property managers, this offers an excellent opportunity for cross-promotion. When someone is planning a vacation on Tripadvisor, your listing could appear alongside their destination research. This organic exposure can attract guests who might not have found your property on Airbnb or Vrbo.

One caution here is that Tripadvisor charges a higher commission rate compared to other platforms, which can eat into your profits if you’re not pricing your listings strategically. Be sure to adjust your rates to cover these costs without scaring off potential guests. Many property managers find that the trade-off is worth it, given the platform’s global reach and diverse user base.

5. Expedia Group: Leveraging a Larger Network

Expedia owns several short-term rental platforms, including Vrbo, making it another giant worth considering. By listing on Expedia, you’re not just posting on one site but getting access to a network that includes Hotels.com, Travelocity, and more. This is incredibly valuable for busy property managers who want to cast a wider net without managing multiple accounts across different websites.

One benefit of listing on Expedia is the exposure to both business travelers and tourists. This is key if you manage urban properties in business districts or near conference centers, where short-term rentals can attract professionals attending events. Offering flexibility for both leisure and business travel can help fill your calendar year-round.

Expedia’s pricing tools are another benefit. It provides recommendations based on market demand and local competition, which is crucial if you’re in a highly competitive area. Using these tools can help you adjust pricing dynamically, ensuring that you maximize revenue during peak times without losing bookings during off-seasons.

As a busy property manager, balancing multiple rental platforms might seem like an overwhelming task at first, but the potential upside is hard to ignore. By diversifying where you list, you’re opening your properties up to different markets, from families on Vrbo to international tourists on Tripadvisor and business travelers on Expedia.

And with guest screening tools like Autohost, you can mitigate risks across all platforms. By automating certain aspects of guest screening, you can have peace of mind without sacrificing precious time manually vetting each booking. This can be especially valuable on platforms like Booking.com, where screening isn’t included.

Autohost and other tools make guest screening easier, but knowing what data to collect is still crucial.

Learn how to identify red flags and protect your investment while simplifying your hosting tasks. Below are the essential fields you should include, along with the reasons why they matter.

Full Name (Legal Name)

It might sound obvious, but this field is fundamental for any background check. Make sure you’re asking for a guest’s legal name, as it is tied to all formal records—be it criminal history, identity verification, or credit checks. Asking for aliases or other names the guest may go by can also be helpful for catching any discrepancies.

What hosts often overlook is the subtle signs of inconsistency. If the name provided doesn’t match what’s on the ID, you may want to dig deeper. It could be an innocent mistake, or it could signal a red flag like identity fraud. It’s a simple field, but it serves as the foundation for verifying all other details.

Date of Birth

This is another must-have field, especially when running checks for criminal records or even basic identity verification. Date of birth is essential in distinguishing between individuals with similar names and helps you avoid confusion during the screening process. Criminal databases often index records by name and birth date, so missing this piece of information can lead to incomplete checks.

In addition, having the guest’s birth date on file can help you better understand the age demographics of your clientele, though this isn’t its primary purpose.

Government-Issued ID Number

Getting a government-issued ID number—whether it’s from a driver’s license or a passport—ensures you can properly verify a guest’s identity. This field gives you a layer of confirmation beyond just a name and date of birth. It’s also a safeguard if a dispute arises later, and you need to report any incidents to law enforcement or insurance companies.

Make it a habit to cross-reference the ID number with the other details provided. Some automated systems like Autohost can do this automatically, saving you time and improving the accuracy of your checks. Manual reviews may catch mismatched info, but using a trusted system adds a layer of security.

Phone Number

A phone number is one of the simplest ways to get in touch with a guest, but it also serves as a key piece for screening. With the right tools, you can verify whether the number provided is connected to the guest’s name, giving you an added layer of identity confirmation. Disposable or burner numbers can be a red flag.

Also, a simple interaction through the number can tell you a lot. Is the guest communicative? Do they answer or return calls? It’s a soft form of screening, but these are subtle ways to sense if a guest will respect house rules or create challenges during their stay.

Email Address

Besides being a standard field for communication, an email address is useful for validating a guest’s online presence. Nowadays, checking email authenticity is easier than ever, and there are services that will let you know if an email is tied to a risky account—perhaps one associated with multiple fraud cases or chargebacks.

An established email account, especially one that’s been active for years, tends to indicate legitimacy. Watch out for throwaway email addresses (those ending in random letters and numbers) or emails set up just before booking, as these could suggest an attempt to hide the guest’s real identity.

Home Address

While you won’t always run a full address verification, having this field can be crucial if anything goes wrong. In some cases, property managers and hosts have been able to resolve disputes by contacting guests directly through their home addresses, especially if electronic communication has failed.

It’s also possible to cross-check this field against public records. Is the address tied to the guest’s name? Does the property listed exist? This can also help you flag suspicious bookings, such as those made by people who use fake addresses to avoid detection.

Emergency Contact

This isn’t just for the safety of the guest—it’s also a precaution for you. Should an incident occur, an emergency contact gives you another person to reach out to if the guest becomes unreachable. It can also be a soft form of validation, as legitimate guests are more likely to provide a real emergency contact.

Sometimes, guests trying to book under false pretenses might hesitate to provide this information, especially if they’re concerned about being traced.

Intended Number of Guests

One common tactic that fraudulent or disrespectful guests use is underreporting the number of people staying in the property. This leads to overcrowding, damages, and complaints from neighbors. By asking for the intended number of guests upfront, you can set clear boundaries and identify discrepancies later on.

If someone books for two but brings six, that’s grounds for denying the reservation or penalizing the guest. Always cross-check this information with your property’s capacity, and ask for updates if the number changes before check-in.

Purpose of Stay

Some platforms, like Airbnb, already prompt guests to state the purpose of their stay, but not all do this. Including this as a field in your own screening process can offer additional clarity on who your guests are and what they intend to do during their stay. While “vacation” or “work trip” are standard responses, anything too vague or evasive might be cause for concern.

This is also useful for preventing unauthorized events like parties, especially if the booking aligns with major local festivals or holidays. If a guest claims they’re staying for a work conference but arrives during a city-wide music festival, for example, that might warrant a second look.

Social Media Profiles

This one can be more subjective, but in today’s world, many property managers and hosts ask for social media profiles as a way to further verify identity. A legitimate profile with years of activity, photos, and mutual connections can provide an extra layer of assurance that the person booking your rental is who they say they are.

It’s not foolproof, but a quick glance at a guest’s online presence can raise red flags if the profile is brand new or sparse. This field should be optional, as some guests may prefer not to share this information due to privacy concerns.

Agreement To Rental Terms

Finally, you should include a field where guests agree to your rental terms, including house rules, policies, and any additional stipulations (such as security deposits or no-smoking). clauses). Getting this agreement upfront helps set the tone for the stay and can serve as legal backing should issues arise later on.

This isn’t just about liability—it’s about making sure the guest understands your expectations. If they’re unwilling to agree to basic house rules, that’s a red flag. Be sure to make these terms visible and straightforward.

Wrapping Up

These fields form the backbone of a solid guest screening process. When used effectively, they give you the information needed to assess risk and ensure a smooth experience for both you and your guests. Automated systems can handle a lot of these steps seamlessly, but understanding each field’s purpose gives you the confidence to manage your property safely and efficiently.

In the end, a thorough background check form is about precision—not only do you need to know what to ask, but you also need to act on that data. Keep this in mind. And you can be much better equipped to filter out risky bookings while welcoming responsible guests to your property.

According to a UK survey, 90% of the time landlords pay for property damage. This is despite the fact that tenants are responsible for the damage. So the research encourages property owners to create a stringent inventory process to avoid such financial losses.

Thorough background checks ensure that the people you allow into your property won’t cause problems or create unsafe situations for future guests. But how far back should these checks go to be effective without crossing the line into unnecessary invasiveness?

Understanding the balance between gathering enough information and respecting guest privacy is key. Too little information, and you could end up with risky guests. Too much, and you might alienate people who feel over-scrutinized.

Criminal History Checks: What’s Relevant?

Criminal history checks are a common part of the guest screening process, but how far back you should look depends on the type of crime and how it might affect your rental.

Recent Offenses:

For violent crimes, drug offenses, or any sort of property damage, it’s essential to go back at least seven years. These types of crimes suggest potential risks for your property and other guests. Anything more recent than seven years should raise a red flag, but even older offenses can be worth considering depending on severity.

It’s important to weigh these factors against the nature of your rental. For example, if you manage a luxury property, you may have higher standards for guest behavior and might not accept any violent or property-related crimes, no matter how long ago they occurred.

Non-violent Crimes:

For non-violent crimes, such as misdemeanors, you might opt for a shorter lookback period. Three to five years could be reasonable, depending on the type of infraction. Non-violent crimes often pose less of a direct threat to your property but may still be relevant if you’re worried about repeat offenses or a pattern of troubling behavior.

Juvenile Records:

Many criminal records from a guest’s youth may not be accessible depending on local laws. Even if they are, consider whether holding someone accountable for actions they took as a minor is fair or relevant to your business. A general rule of thumb is to prioritize recent adult records over older or juvenile ones, as they more accurately reflect current behavior.

Also consider that some local councils are proposing laws to  ban criminal background checks, which they believe are too restrictive and unfair.

Credit History: How Much Weight Should It Hold?

Credit history can tell you a lot about someone’s financial responsibility, which directly impacts their likelihood to follow through on rental payments, treat your property with care, and not leave you with damages or unpaid bills.

However, financial struggles can happen to anyone, and past issues may not reflect a person’s current situation. This is where the timeline matters.

The Seven-Year Rule:

Just like with criminal checks, the seven-year rule is common in credit history checks. This includes bankruptcies, defaults, and other major financial issues. Many property managers consider seven years a fair cutoff, as it’s long enough to show whether someone has improved their financial habits or if they are still struggling.

Recent Financial Behavior:

While older credit issues may not be relevant, recent patterns of financial instability—such as missed payments or evictions in the last two to three years—should be flagged. A recent eviction is a strong indicator that the guest might not respect your rental agreement.

Ultimately, whether a past financial issue should disqualify a guest comes down to judgment. If a guest had financial troubles more than five years ago but now shows steady income and a clean record, they may be a safe bet. On the other hand, someone with very recent issues might not be worth the risk.

Patterns in Guest Behavior: What Should Stand Out?

Beyond criminal and financial background checks, it’s essential to look at the broader picture of a guest’s behavior, especially repeat offenses or patterns over time. Someone with a one-time incident several years ago might not pose a significant risk, while a guest with several smaller offenses might indicate someone who doesn’t respect rules or boundaries.

Check for Recency and Consistency:

If you see a recurring pattern—whether it’s multiple run-ins with the law, repeated financial issues, or constant complaints on their rental history—it’s a clear sign they may not be the right fit for your property. Patterns are often more telling than isolated incidents.

Consider Guest Age and Time Passed:

A guest who committed a minor offense 10 years ago in their early twenties may not be the same person today. On the other hand, someone with a history of incidents over the last decade shows a continued pattern of behavior that’s less likely to have changed.

How Long Do You Keep Guests’ Records?

Another important aspect to think about is how long you keep records of guests’ past stays and behavior. Should you retain records for every guest indefinitely, or is there a limit?

Two-Year Minimum:

As a best practice, most property managers keep records for at least two years. This includes any red flags, complaints, or damages related to the guest’s stay. If a guest requests to book again in the future, this gives you a solid amount of information to determine whether you want to accept them.

Five-Year Threshold:

For guests with significant issues, like property damage or violations of house rules, you may want to retain their records for up to five years. If someone caused major problems during their stay, five years is a good timeframe to ensure their behavior has improved. After that, it might be time to reconsider whether to give them a second chance or to permanently block their ability to book with you.

Background Check Regulations: Staying Within the Law

No matter how thorough you want your background checks to be, it’s essential to ensure you’re complying with local laws and regulations. The Fair Credit Reporting Act (FCRA) in the United States limits how far back you can look into someone’s credit and criminal history in certain situations. Many states also have their own rules around background checks, such as restrictions on using older criminal records.

To avoid legal issues, always make sure your guest screening process aligns with local laws. This could mean consulting with legal experts or using a third-party service that specializes in compliant background checks for the short-term rental industry.

Automated Tools To Streamline the Process

When running background checks, it’s easy to get bogged down in the details. Manually reviewing each guest’s criminal history, credit report, and overall behavior can be time-consuming, especially if you’re managing multiple properties.

Automated systems like Autohost can help streamline this process, ensuring you get a thorough background check without all the hassle. These systems can quickly flag potential issues based on criteria you set, such as the types of crimes or credit issues you’re most concerned about. This allows you to focus on what matters most—running your business—while still keeping your property safe.

Final Thoughts on Finding the Right Balance

Ultimately, how far back you look in a rental background check comes down to finding a balance. You want to gather enough information to protect your property and ensure a smooth guest experience, but without making it overly invasive.

The key is to focus on recent behavior, patterns, and major offenses while also considering the guest’s overall history. With the right tools and approach, you can significantly reduce the risk of bad bookings while maintaining a fair and respectful process for your guests.

Maximizing revenue on Airbnb often comes down to one thing: pricing.

Set it too high, and you’ll miss out on bookings. Too low, and you’ll sacrifice profits. That’s where automated pricing tools come in. These tools can make a real difference by adjusting your rates in real-time, saving you from manually tracking trends, competitor prices, and local events. But using them effectively isn’t as simple as just turning them on and hoping for the best.

To get the most out of automated pricing, you need a strategy—one that combines  power of automation with your local knowledge and insights. This guide will cover practical ways to use these tools to boost your income, avoid common mistakes, and stay ahead in the competitive short-term rental market.

Skip the Basics: Make the Tool Work for Your Market

While automated tools adjust based on algorithms, you know your property and market better than any machine. Let’s say you’re hosting in a beach town. The algorithm might raise prices during summer vacation, but it may miss local nuances, like a regional holiday or a surfing competition that spikes demand for just one weekend. To get the best results, you need to combine the tool’s automation with your own market awareness.

Here’s a practical example: if you know there’s a concert happening in town that hasn’t made national headlines, you can manually override the pricing tool to adjust your rates for those specific days. Some tools even allow you to add events or adjust for specific market conditions, which can help you capture extra revenue when other hosts relying purely on automation miss the boat.

Set and Forget? Not Quite

A common misconception is that once you set up automated pricing, you can sit back and watch the money roll in. That’s not how it works. Automation should be part of a broader strategy that includes regular monitoring and adjustments.

Consider this: automated pricing tools typically optimize based on general market trends, but they can’t predict everything. For example, what happens if an unexpected weather event dampens tourism for a week? The tool might not drop prices quickly enough to fill your property. That’s why it’s critical to keep an eye on your listing and be ready to adjust manually when needed.

To stay ahead, make it a habit to check in with your tool’s dashboard regularly. Review the pricing suggestions, and ask yourself whether the tool is accounting for everything happening in your area. By combining the tool’s recommendations with your own judgment, you can boost occupancy without giving up too much revenue.

Customizing Minimum and Maximum Rates

One of the most powerful features of automated pricing tools is the ability to set minimum and maximum prices. These limits prevent your rates from dipping too low during off-peak times or skyrocketing too high when demand spikes. But setting these thresholds too high or too low can impact your bookings.

For example, if your minimum price is too close to your competitors’ rates, your listing might not stand out enough to attract last-minute bookings. On the other hand, setting the minimum price too low could hurt your revenue. It’s a balancing act that requires ongoing tweaking.

You might also want to set different pricing strategies for weekdays versus weekends or peak versus off-peak seasons. Some tools allow you to set seasonal minimums, ensuring that you don’t leave money on the table when demand is at its highest. For instance, during a holiday week, your rates should reflect the surge in demand, but once the holiday passes, quickly lowering your minimum rate could attract more bookings during the slower period.

Don’t Overlook Long-Term Stays

Automated pricing tools usually focus on short-term adjustments, but don’t forget the potential for long-term stays. Pricing tools sometimes neglect to adjust rates for guests looking to book a property for weeks or even months. A common mistake is leaving the tool’s default settings for long-term pricing, which can either drive potential long-term renters away with too-high prices or undervalue your property by setting rates too low.

For longer bookings, consider offering discounts that reflect the reduced overhead associated with fewer turnovers. Automated pricing tools often allow you to set these discounts, so make sure you’re using that feature. This way, you can fill gaps in your calendar while still bringing in consistent revenue.

Seasonal Adjustments: When Automation Falls Short

Automated pricing tools work well for typical seasonal fluctuations, but there’s more to seasonality than just summer versus winter. Smaller factors, like school vacations, local festivals, and even weather conditions, can affect demand in ways that the tool might miss.

For example, if you’re in a destination known for outdoor activities, unseasonably warm weather could extend your booking season beyond the usual cutoff. On the flip side, a rainy forecast could lead to last-minute cancellations. By keeping an eye on the weather and local events, you can manually adjust your pricing to reflect real-time conditions.

Price Gap Optimization: Filling the Calendar

One of the smartest ways to increase occupancy is by filling gaps between bookings. Let’s say you have a two-day window between two reservations—automated tools can help lower your rate just enough to make those two days more appealing to last-minute bookers without drastically undercutting your typical nightly rate.

However, it’s worth reviewing how your tool handles these gaps. Some hosts find that automated tools don’t always optimize for short gaps effectively. You may need to intervene and manually drop prices to ensure those odd days don’t go unbooked. Keeping your calendar as full as possible is key to boosting revenue, and gap management is one of the easiest ways to achieve that.

Tracking Performance Metrics

Any tool is only as good as the results it generates. Most pricing platforms provide reports that track key metrics such as occupancy rates, average nightly rates, and revenue per available night (RevPAN). If you’re not reviewing these metrics regularly, you’re missing out on valuable insights into how your pricing strategy is performing.

Look for trends in these reports. Is there a specific time of year when your occupancy dips? Are you consistently underpricing during certain periods? Identifying these patterns allows you to make smarter pricing decisions going forward.

Another valuable metric is booking lead time. Some tools offer dynamic pricing that adjusts based on how far in advance guests book. For example, if you notice that your property tends to book up well in advance, you might want to increase your prices for last-minute bookings, capitalizing on guests who are willing to pay more when availability is low.

Choosing the Right Tool

With so many pricing tools on the market, it’s crucial to pick one that suits your needs. Some are more user-friendly, while others offer more advanced customization options. If you manage multiple properties, you’ll want a tool that can handle large-scale adjustments across multiple listings. But if you only have one or two properties, a simpler interface might be more than enough.

It’s also worth looking at the pricing model of the tool itself. Most platforms charge based on a percentage of revenue, but some may offer flat fees. Make sure you’re comfortable with how much the tool is taking out of your profits and whether the features offered justify the cost.

Consider Automation Plus Human Touch

Automated pricing tools are indispensable for maximizing Airbnb revenue, but they aren’t perfect. The key to success lies in combining automation with your own knowledge of the market, local events, and property performance. By regularly reviewing and adjusting your strategy, you can ensure that your pricing stays competitive and your calendar stays full.

In the fast-moving world of short-term rentals, leveraging both automation and your personal insights is the best way to keep your business ahead of the competition. Also, integrating  guest screening and verification software into your property can improve your bottom line by weeding out unwanted guests.

Managing a successful Airbnb means more than just offering a great place to stay—it’s about creating an experience that delights guests, keeps operations smooth, and drives those coveted 5-star reviews. One area that plays a huge role in this is cleanliness, as  78 percent of hotel guests consider cleanliness to be an important factor when choosing a hotel.

But as any property manager knows, keeping up with cleaning demands can be time-consuming and often stressful. Enter automated cleaning systems. These systems are reshaping how hosts manage their properties, ensuring faster turnarounds, better guest experiences, and ultimately higher ratings.

Speeding Up Turnover Without Cutting Corners

A quick turnover between guests is crucial, especially for high-demand properties. But relying on traditional methods—like manually booking cleaners, following up to ensure jobs are completed on time, or coordinating last-minute changes—can be a hassle.  Automated cleaning systems simplify this process, ensuring that every cleaning task is scheduled and completed without the usual back-and-forth.

Here’s how it works: once a guest books or checks out, an automated system immediately schedules a cleaning job. This minimizes any gap between guest stays and ensures that the property is always ready for the next arrival. Most systems even include real-time updates, so if any delays occur, property managers are notified instantly, allowing them to address issues before they snowball into bigger problems.

This kind of automation doesn’t just help with time management—it also reduces stress. There’s no need to chase down cleaners or worry if they’ll show up. It’s all handled through the system, allowing hosts to focus on other aspects of their business.

Ensuring Consistency and Quality

One of the biggest challenges in maintaining high cleanliness standards is consistency. Even with a great cleaning crew, standards can fluctuate depending on various factors like time constraints, personal performance, or even seasonal busy periods.

Automated systems help by setting clear, standard cleaning protocols for every turnover. The system assigns tasks based on these preset instructions, ensuring that nothing is overlooked—whether it’s wiping down countertops, changing linens, or restocking essentials.

Many systems also offer built-in checklists that cleaners must complete before they finish a job. These digital checklists can include photo verification or time-stamped completion markers, giving property managers peace of mind that the property was cleaned thoroughly and up to standard.

This consistent attention to detail reflects in guest reviews. When guests walk into a spotless, well-maintained space, they feel taken care of—and that directly translates into higher ratings.

Tackling the Challenge of Last-Minute Bookings

Last-minute bookings are a great way to maximize occupancy, but they also come with a logistical headache. Ensuring the property is guest-ready on short notice often involves scrambling to find a cleaner who can accommodate the sudden schedule change.

Automated software eliminates this panic. With the right setup, these systems can trigger immediate notifications to cleaning staff the moment a last-minute booking is confirmed. Also, the system tracks availability, so it only assigns cleaners who are free to take the job, reducing the risk of missed cleanings.

Some systems can even offer auto-assign functions where jobs are allocated based on proximity, availability, or performance history, ensuring that the best person for the job is always on it.

As a result, property managers can confidently accept last-minute bookings without worrying about whether the property will be guest-ready in time.

Cutting Costs with Better Resource Management

While the upfront cost of implementing an automated cleaning system might give some hosts pause, the long-term savings are hard to ignore. For one, automation reduces the need for middlemen or property managers who manually coordinate cleaning schedules. The system handles it all—from booking to job assignment—saving both time and money.

Plus, with real-time updates, property managers can monitor when cleaners are on-site, how long the cleaning takes, and when the job is completed. This transparency helps to identify inefficiencies. If a cleaner consistently takes too long or skips steps, it becomes easy to spot these patterns and make adjustments. Better resource management means more cost-effective operations, fewer wasted hours, and optimal use of cleaning staff.

Furthermore, because the system is handling everything automatically, you reduce the likelihood of costly mistakes. Forgotten cleanings, miscommunications, or double bookings are practically eliminated, meaning fewer refunds or guest complaints, which can be expensive to resolve.

Enhancing Guest Communication and Satisfaction

When guests book an Airbnb, they expect a seamless experience from start to finish. Part of that includes being informed about when they can check in, what to expect, and knowing they’re walking into a clean and welcoming space. Automated cleaning systems help keep guests in the loop, allowing property managers to communicate cleaning status and check-in readiness in real-time.

Some advanced systems integrate directly with messaging platforms, sending guests updates automatically when the property is ready for check-in. This removes uncertainty and reassures guests that everything is being handled. It’s the small touches like this that leave a lasting impression, and happy guests are more likely to leave positive reviews.

Additionally, when a guest knows that cleaning is handled professionally and efficiently, they feel more confident about their stay. There’s less worry about cleanliness, which is a common concern for guests, especially in a post-pandemic world where cleanliness standards are scrutinized more than ever.

Managing Multiple Properties with Ease

For hosts managing multiple properties, keeping track of individual cleaning schedules can be overwhelming. Automating the process means you don’t have to juggle multiple calendars or manually assign cleaners for every property. Instead, everything is handled through one system, which centralizes the management process and reduces the chance of errors.

With a few clicks, property managers can view which properties are being cleaned, which ones are ready for check-in, and where there might be bottlenecks. This level of control is invaluable, especially for property managers who handle large portfolios and need to optimize operations across several locations.

Moreover, the data provided by these systems allows property managers to make more informed decisions about staffing, property maintenance, and scheduling. This kind of high-level data analytics means you can manage your properties more efficiently, keeping everything running smoothly, even during peak seasons.

Building a Reputation for Cleanliness

Airbnb properties live and die by their reviews, and one of the most critical factors for guests is cleanliness. By implementing an automated cleaning system, you’re setting yourself up for success in this area. A spotless property doesn’t just meet guest expectations—it exceeds them. And with automation ensuring that standards are consistently met, your chances of earning those five-star reviews increase dramatically.

Guests appreciate properties that feel well-cared for, and when cleanliness is guaranteed with each stay, it builds trust. Over time, a reputation for cleanliness can make your property more attractive to prospective guests, allowing you to charge premium rates or maintain higher occupancy levels.

Take Advantage of Automated Cleaning Systems

As short-term rental markets grow and become more competitive, the need for efficient, reliable, and scalable solutions is more important than ever. Automated cleaning systems offer exactly that. By streamlining the cleaning process, maintaining high standards, and cutting operational costs, these systems help hosts not only save time but also improve their overall guest experience.

Adopting an automated cleaning system is a practical way to meet rising guest expectations, manage multiple properties efficiently, and build a solid reputation for cleanliness that translates directly into guest satisfaction and higher ratings. And you can pair your cleaning service with tenant screening and verification software to offer an optimal experience for your guests.

The impending ban on short-term rentals in Barcelona has caused some alarms in the Airbnb hosts community. Hosts or property managers who rely on platforms like Airbnb are now faced with a tough decision: adapt their strategy or risk losing their income source altogether.

This isn’t just Barcelona’s issue —cities like Amsterdam, Berlin, New York, and London have introduced stricter regulations of their own, further tightening the screws on short-term rental (STR) operators.

For hosts who want to survive, thrive, and minimize tenant risks in this environment, here are advanced, actionable steps to adapt your rental strategy in light of changing regulations without resorting to generic advice.

Shift To Medium-Term Rentals

Barcelona’s ban specifically targets tourist stays of less than 31 days, but medium-term stays (30-180 days) are still legal. This opens up a major opportunity for hosts to cater to a new type of guest: remote workers, students, and professionals relocating for temporary work assignments.

These guests tend to stay longer and can provide a steadier income stream with less turnover, reducing your operational headaches like cleaning and guest communication. Many cities with short-term rental bans still allow medium-term rentals, so if your property is equipped for this market, you can effectively sidestep the restrictions while maintaining high occupancy.

One thing to note is that medium-term guests expect different amenities. You’ll need to consider providing higher-quality bedding, fully stocked kitchens, reliable Wi-Fi, and possibly even workspace setups to meet their needs. Look into how you can market your property to this audience by adjusting your listing descriptions and targeting the right platforms (Airbnb has a medium-term filter, but also check platforms like Flatio or Spotahome).

Explore Niche Markets With Limited Competition

Once you’ve made the switch to medium-term or long-term stays, look for underserved markets that the competition may be ignoring. Think about who will still need temporary housing despite the bans—hospitality professionals, travel nurses, academics, or corporate employees.

Corporate housing is a particularly lucrative niche. Companies frequently need to house employees for months at a time, and the housing they provide must meet higher standards. By networking with local companies and HR departments, you could potentially secure repeat business from professionals traveling to your city for work.

Also, consider offering tailored services like housekeeping or concierge services to make your property more attractive to these guests.

Invest in Compliance

Hosts operating in highly regulated cities often fall into the trap of evading the rules, which can lead to fines and the eventual loss of your license. Instead, adopt a proactive approach. Keep up-to-date with evolving local regulations (including possible zoning changes) and work to ensure your property is fully compliant.

To stay ahead of this, consider investing in property management tools that help monitor regulatory changes. Autohost’s software can be valuable here—it helps you ensure compliance with guest screening, automating ID verification, and managing check-ins in accordance with local laws.

In some cases, cities may offer incentives or tax breaks to landlords who rent to locals or transition from STRs to long-term leases. Keeping an eye on these policies can help you take advantage of government-backed programs while securing stable tenants.

Develop Relationships With Local Governments and Housing Authorities

One of the biggest mistakes hosts make is adopting an adversarial relationship with local authorities. Instead of viewing regulations as hurdles, see them as opportunities for dialogue. In some cities, governments have worked closely with STR operators to develop frameworks that benefit both parties, such as allowing short-term rentals in designated zones or offering partial exemptions for certain types of properties.

Participating in local forums or working with neighborhood associations can help you stay informed and possibly even influence future policies. In addition, establishing a relationship with local officials or housing advocates can give you access to key information early on—whether it’s a new licensing system or changes in the  enforcement of current regulations. By positioning yourself as a responsible and engaged host, you may have the chance to shape policies instead of simply reacting to them.

Diversify Your Property Portfolio

If your current properties are concentrated in areas with tight regulations, it might be time to spread out your investments. Look for properties in cities or towns that are more lenient toward short-term rentals or don’t face the same housing pressure as large metropolitan areas. Smaller cities, suburban areas, or emerging travel destinations often have more flexible regulations and lower competition, making it easier to maintain profitable rental operations.

Additionally, consider cross-border investments. Countries like Portugal and Greece have more relaxed STR policies compared to their neighbors. Make sure to do thorough research on tax implications, management logistics, and local market demand before expanding internationally.

Capitalize on Direct Bookings

As platforms like Airbnb tighten their rules to align with local regulations, relying solely on them can be a risky move. Building a direct booking system not only protects you from the whims of these platforms, but it also gives you more control over your revenue and compliance.

Invest in a website with a booking engine that can handle direct reservations. Not only will this save you money on platform fees, but it can also give you the ability to market to repeat guests and offer more flexible booking options (for example, longer stays or personalized discounts). Also, you can integrate your own screening process using tools like Autohost to ensure that you’re compliant with local regulations and maintaining the safety of your property.

Email marketing, social media advertising, and Google Ads are powerful tools for driving traffic to your direct booking site. With platforms like Airbnb, you don’t have access to guest email addresses, so you’re unable to build a database of repeat clients.

Owning the guest relationship means you can offer loyalty programs, targeted offers, and personalized experiences that keep people coming back. According to one study, over 70% of consumers recommend brands with good loyalty programs.

Outsource Where It Makes Sense

In places where regulations are constantly evolving, managing an STR can feel like a full-time job. Rather than try to handle everything yourself, consider outsourcing key parts of your operations. For example, hiring a property manager or management company that specializes in STR compliance can save you time and stress while ensuring you stay on the right side of the law.

Also, using tools for automating guest communication, pricing adjustments, and cleaning schedules will give you the bandwidth to focus on scaling your business or exploring new markets. As regulations get tighter, having a streamlined operation helps you respond faster and reduce your liability if something goes wrong.

Prepare for a Future Without Short-Term Rentals

Even though your current city or region may not yet have introduced tight regulations, STR owners should always be prepared for the possibility. The rise in regulations is not likely to slow down, and it’s prudent to expect similar rules elsewhere.

Begin preparing now by building relationships with local long-term rental agencies, developing partnerships with relocation services, and expanding your property’s utility to appeal to longer-term tenants. By anticipating these changes before they happen, you can avoid being caught off guard when your city tightens its own regulations. Also, ensure your rental property is safe from scams and high-risk tenants by partnering with Autohost, a  guest screening and verification platform.

Airbnb’s has recently launched a new Co-Host Network, a feature that promises to make life easier for property managers and hosts by matching them with experienced local co-hosts.

However, like all innovations in short-term rental management, this feature brings both opportunities and challenges, particularly around ensuring the safety and security of your property and guests. Let’s explore the key things hosts need to know about this network and highlight some best practices that will help you keep safety front and center as you incorporate co-hosting into your operations.

What Is the Co-Host Network?

Airbnb’s Co-Host Network connects hosts with qualified local co-hosts who can assist in managing their properties. Whether it’s handling guest check-ins, cleaning, or emergency responses, co-hosts take on operational tasks that would otherwise fall to property owners. This is a win for both busy property managers who need extra hands and for individuals looking to earn income by helping out.

While co-hosting allows for shared responsibilities, it also introduces new concerns about control, communication, and—most importantly—trust. When you delegate management to another person, it’s essential to implement systems that keep your property and guests safe.

Why Is Safety a Priority in Co-Hosting?

Handing over the reins to a co-host can feel like giving someone the keys to your car—except in this case, it’s the keys to your home or business. You’re trusting them to maintain the standards you’ve set and to act responsibly on your behalf. That means safety—both for your property and your guests—should be the top priority.

With multiple people involved in running a short-term rental, the margin for error increases. Tasks that seem routine, such as vetting guests or securing the property, can fall through the cracks if not handled properly. Here’s how you can ensure everything stays on track, even with a co-host in the mix.

Vet Your Co-Host as Carefully as You Vet Your Guests

Just as you wouldn’t rent your property to someone without vetting them first, you shouldn’t bring on a co-host without doing your due diligence. The Co-Host Network offers a pool of experienced local professionals, but that doesn’t mean you can skip the vetting process.
When selecting a co-host, ask questions that reveal their experience with property management, their approach to safety, and their comfort level with handling emergencies. Check reviews or references if available. It’s critical that they align with your own standards and values when it comes to managing guests and maintaining your property.

Furthermore, make sure your co-host understands and agrees to follow any safety protocols you’ve put in place, from guest screening to emergency contacts. Airbnb’s vetting process is helpful, but you need to go beyond that and have your own interviews and checks to be fully confident in the person you’re bringing on board.

Communicate Expectations Clearly and in Writing

One of the biggest risks in any co-hosting relationship is a lack of clear communication. When expectations are vague, important safety measures can be overlooked. It’s not enough to simply “agree” on what needs to be done—you need to spell it out.

Create a written agreement that outlines each person’s responsibilities, including everything from guest communications to property inspections. Make sure safety tasks, such as guest vetting, security checks, and emergency response plans, are front and center. If your co-host is going to have any autonomy in screening guests, make sure they’re familiar with the tools you use, like Autohost’s automated guest screening solutions.

Having everything in writing isn’t just about preventing misunderstandings; it also protects you in case something goes wrong. Clear contracts and expectations make it easier to address issues and avoid costly mistakes.

Implement a Guest Screening Process Everyone Follows

Whether it’s you, a property manager, or your co-host handling guest bookings, having a standardized screening process is essential. Guest screening helps ensure that the people staying at your property are trustworthy and less likely to cause damage or disturbances. But when more than one person is managing the property, it’s crucial that everyone is on the same page about how this process works.

Autohost offers automated guest screening tools that can flag potentially risky reservations, checking against criteria like past reviews, ID verification, and even criminal background checks where applicable. These tools are especially useful when multiple parties (like you and your co-host) are managing the property. By automating this process, you reduce the risk of human error and ensure consistent screening, no matter who is handling the booking.

It’s also important to establish what to do when a guest raises red flags. If your co-host is managing bookings, ensure they have clear instructions on when to reject a reservation or bring it to your attention. Don’t leave these decisions to chance—have an agreed-upon set of rules that everyone follows.

Set Up Property Security Systems

Co-hosts often manage check-ins and check-outs, meaning they’re likely the ones physically interacting with your property more frequently. To make this smoother and safer, having a robust property security system in place is key.

Smart locks, security cameras, and monitoring systems can help ensure that access to your property is tightly controlled. For example, smart locks allow you to provide temporary access codes to your co-host and guests, which can be automatically deactivated after their stay or shift. This minimizes the risk of someone having unauthorized access to your property.

Cameras placed at entrances (as long as they comply with privacy laws) can provide an extra layer of security. They allow you to keep an eye on who is coming and going, even if you’re not on-site. Both you and your co-host should have access to these systems, so you can monitor the property in real-time.

Make sure your co-host is trained on how to use these systems effectively. If they’re responsible for check-ins, they should know how to reset codes, troubleshoot smart locks, and respond to any alerts the system sends.

Have a Backup Plan for Emergencies

No matter how well you plan, things can go wrong. Having a co-host in place means you’re sharing responsibility, but it also means you need to coordinate responses to any potential emergencies.

Ensure both you and your co-host have an emergency plan in place that covers situations like property damage, guest injury, or system failures (like plumbing or HVAC issues). Make sure both parties know who to contact for repairs, and have an agreed-upon budget for handling emergencies quickly. If your co-host is going to be handling these issues while you’re away, ensure they know your preferences for dealing with contractors or vendors.

Also, give your co-host access to important emergency contacts—whether that’s local police, a trusted neighbor, or a 24/7 repair service. You want them to be able to act quickly and decisively, without having to consult you for every minor detail.

Periodically Review the Co-Hosting Arrangement

The relationship between you and your co-host should be fluid. As you work together, issues might arise that you didn’t foresee, and safety protocols may need adjusting. Periodically review how things are going—both operationally and in terms of safety.

Ask your co-host for feedback on what’s working and where improvements can be made. Use this as an opportunity to refine safety protocols, especially when it comes to guest management and property security. It’s better to identify potential problems early, before they turn into costly mistakes.